Refund Policy

We want you to be satisfied with CanaryOps. This policy explains how refunds work.

14-Day Money-Back Guarantee

If you are not satisfied with your paid subscription for any reason, you may request a full refund within 14 days of your initial purchase.

To request a refund:

• Email us at oleg.glyb@gmail.com
• Include your account email and reason for the refund (optional but helpful)

Refunds are processed within 5-10 business days to your original payment method.

After 14 Days

After the 14-day period, we do not offer refunds for:

• Unused time remaining in your billing period
• Subscription renewals (you may cancel anytime to prevent future charges)
• Downgrade from a higher to lower tier

Cancellation

You can cancel your subscription at any time from your account dashboard.

When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged again after cancellation
• No partial refund is given for the remaining days in your billing period

Exceptions

We may offer refunds outside this policy at our discretion in cases of:

• Service outages that significantly impacted your ability to use the product
• Billing errors or duplicate charges
• Exceptional circumstances

Free Tier

The free tier requires no payment and therefore no refund applies.

Contact

For refund requests or billing questions:

Email: oleg.glyb@gmail.com

We aim to respond within 1-2 business days.

This policy is part of our Terms of Service. By using CanaryOps, you agree to this Refund Policy.